COLUMBUS, Ohio (WSYX) — Families living in the Pleasant Acres Mobile Home Park tell ABC 6 it’s been three days since they last had running water.
Those living there are saying property owners are ignoring their calls for help.
We’ve spent days at the property connecting with tenants, demanding answers from the management team and owners, and also working to get the water flowing for those families that desperately need it.
“They say they’re working on it,” a tenant who wished to remain anonymous told ABC 6. “That’s all we’ve gotten. I haven’t seen maintenance not even people who work here neighbors are helping other neighbors.”
“They should be liable for the damage done to others property caused by their neglect to the pump house,” another tenant said.
Tenants say the water went out throughout the property early Sunday morning, and most are still without a reliable source of running water.
We spoke to the property manager on Monday. At that time, we were told that management was aware of the problem and working to fix it.
At this point, the issue is still not resolved, and since ABC 6 first started looking into this, we’ve been contacted by more than 10 other residents with the same issue.
One tenant who didn’t want to reveal her identity for fear of being evicted told us it’s the property owner’s responsibility to address this issue.
“Whatever the case may be,” she said, “I would be liable for the damage done to my property. But because the pump house went down, causing the freeze, I shouldn’t be liable for that.”
The property is under the jurisdiction of the Ohio Department of Commerce.
We reached out to the department to find out if they know about these issues and if they can push the owners of the park, Stackhouse Management to make those vital repairs.
ABC 6 has also reached out to Stackhouse Management for a comment and is waiting to hear back.
In the meantime, those at the park are in a tough spot, living without water.
Tuesday evening, the Department of Commerce Division of Industrial Compliance shared the following statement:
“The Ohio Department of Commerce Division of Industrial Compliance is aware of a water outage that allegedly occurred on Sunday from approximately noon to 6 p.m. Our investigation found that, as a result of the pump house’s door being left open or partially ajar, the extremely cold weather caused the pump and/or other components to freeze, which caused the stoppage. Water service resumed that same day (Sunday) and we have not received any additional complaints regarding that issue. We are aware that some residents may still be without water service due to frozen pipes; however, those issues would be the result of residents who did not take adequate steps to protect those lines from the cold temperatures. As far as we are aware, there are no remaining issues with the park’s water system.”
The park’s water system is a public water system (PWS), which is regulated by the Ohio EPA. Specifically, the system has an ID of OH2502912 and is subject to the primary jurisdiction and oversight of the Division of Drinking and Ground Waters in the Central District Office of the Ohio EPA.